Privacy Policy and User Data Protection

Information on data protection in accordance with the EU General Data Protection Regulation (RGPD) for users Here is an overview of the processing of your personal data. and we inform you of your rights in accordance with the legal data protection provisions arising from the use of the taxi service request system.


The terms set out below, and in particular the duty of confidentiality, shall be binding on all internal or external personnel who work or may work with us and who have access to the data provided to us, either during the browsing of our website, for the use of our forms or during the contracting or delivery of the services.


We reserve the right to modify the content of this Privacy Policy, in order to adapt it to legislative or legal developments, as well as to reports or opinions issued by the Spanish Data Protection Agency or the Article 29 Working Group. In the event that we use the personal data of users, potential customers or customers in a manner other than that set forth in the Privacy Policy in force at the time of providing the data to us; or in the event that we will treat them for purposes other than those indicated at the time you provide us with your details, we will make every effort to contact you as affected, to inform you and to obtain your consent again. Otherwise, we will not use the data for different purposes.


1.- Information on the entity responsible for processing the data.

Jesus Dimas Fernandez esel IS RESPONSIBLE for the processing of the user’s personal data and informs you that this data will be treated in accordance with the provisions of Regulation (EU) 2016/679, of 27 April (GDPR), And Organic Law 3/2018, of 5 December (LOPDGDD).

Social name: Jesus Dimas Fernandez.
NIF: 5018533X.

Commercial name: English Taxi Madrid.

Address at: Calle Zorzal, 1, Portal B, 28019, Madrid.

Contact e-mail:


2.- Purpose of data processing and/or processing.

You provide us with your personal information through the website where we will ask you for your name, mobile phone number and email. This information may vary depending on the updates and technical means necessary for the correct presentation of the service.


In order for the taxi driver assigned the requested service to be able to identify you and contact you if necessary, we provide you with your first and last name and mobile phone number. When you accept your reservation, the taxi driver receives your first and last name so that you can verify that you are picking up the user who requested the service. To do this, once you arrive at the pick-up location, the taxi driver will ask you for the name you provided previously.


In cases of pick-up at the terminals of Barajas Airport – Adolfo Suarez, the taxi driver will display your name on a suitable support so that it can be identified by you. Payments for the services will be made through the payment gateway enabled on the aforementioned website, being necessary your payment for the reservation of the service. In some cases, data regarding the tenders used will be retained to ensure the successful completion of the transaction.


If you do not wish to receive notices, updates, improvements or communications described above, you may write to us and revoke your consent by contacting us by e-mail at or by sending us a written communication to Calle Zorzal,1, Portal B, 28019, Madrid. Such revocation has no retroactive effect.


We never give your data to any third party; we will only provide your data when we are required by judicial authority or when we are required to do so by applicable laws and regulations.


3.- User rights.

The user has the right at all times to know the personal data that we have as well as its origin or origin, the destination we give to such personal data and the rights that assist him. These rights are:

  • Access your personal data.
  • rectify your personal data when it becomes inaccurate or incomplete.
  • Delete your personal data when it is not necessary for the purposes for which it was collected, among other reasons.
  • Limit our treatment of all or part of your personal data in the circumstances determined by applicable law.
  • Oppose certain treatments in the circumstances and for reasons related to their particular situation.


Withdraw, at any time, the consents granted previously. In accordance with the regulations in force, the person concerned may exercise his rights by requesting him in writing, and together with a copy of a valid document that proves his identity, at the following postal address: Calle Zorzal, 1, Portal B, 28019, or by e-mail:


4.- Data Security.

From the beginning of the treatment, organizational and security measures will be applied to ensure integrity, confidentiality, availability, resilience or invulnerability, to prevent loss, misuse and unauthorized access to your personal data. All this in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, as well as what is set out in the national regulations that apply.


5.- Length of data storage.

Your data will be stored during the legal deadlines that result from application in each specific case, depending on the purpose for which they were collected, as well as to comply with the requirements and responsibilities of the applicable regulations in force in each case.


In the event that the data is no longer necessary for the fulfillment of contractual or legal obligations, it shall be periodically deleted, unless its subsequent limited treatment is necessary to fulfill the above-mentioned purposes.